We are open 6 Days a Week
If you find any damage or discover that parts are missing after delivery, you must contact us within 48 hours.
We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods
were delivered to your home.
of installing fireplaces as many installations will vary.
All contracts formed between us for the purchase of items from our showroom shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
5 year Fire Breakdown Information
The Fire will be repaired free of charge for parts or labour as required. The cover is limited to the fire itself and not to any part of a fireplace or other structure, for example a wall or false breast created to hold the fire.
The fire must be accessible for repairs during a normal working week Monday to Friday between the hours of 8am - 6pm.
The breakdown cover does not cover the household mains supply socket or the fuse in the plug or any bulbs in the fire that are deemed not to require an engineer. The cover does not include cleaning, repair or replacement to any consumable items, for example fuses,bulbs, gas coals or logs or pebbles or any fuel beds that may naturally wear over time. Any fires that are set into or on a wall may need to be removed by the customer in advance to allow the engineer access to repair the product.
The cover does not include any remote control handsets supplied with the fire or any batteries.
Any appliance must be serviced as per the manufacturers instructions or any breakdown cover will be void. The cover will be void if the appliance was not installed to the manufacturers specifications.
The mains supply to the product must be accessible for the engineer to be able to isolate the appliance to work safely.
Please ask for any more information.